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Gotya · apply · Head of Customer Experience & Community

Let's talk.

One question per screen, about fifteen minutes. No cover letter. Write in the first person and use examples with numbers: we want to know what you did. At the end, you can send us a short video of yourself.

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What's your name?

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How can we reach you?

No spam, only about your application.

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Are you available full-time?

This is a full-time role.

OK Pick one: A to C
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How good is your English?

Support and livestreams run mostly in English.

OK Pick one: A to C
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How many years have you worked in customer support, customer success or client relations?

OK Pick one: A to D
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What is the largest team you have led yourself?

People reporting directly to you.

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Which past roles are relevant to this one, and what did you achieve there?

Start with your current or most recent job. For each role: the company, your title, the period, your team size and what you achieved.

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How well do you know the trading card world?

Honest beats impressive.

OK Pick one: A to D
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Why Gotya, and why this role?

What draws you to Gotya and to this job? And what are you looking for that your current or last job does not give you?

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Tell us about a busy stretch when the support inbox overflowed. How did you get your team and the queue back on track?

How big were the team and the volume, what did you do yourself, and which escalation did you handle personally? Share numbers if you have them, like response time before and after.

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How do you feel on camera?

You host livestreams and are one of the faces of Gotya.

OK Pick one: A to C
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Where have you been on camera before, or built a community?

Livestreams, videos, events or a channel of your own. What did you do, for whom and how often? A link is welcome.

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What is your expected monthly salary?

Gross per month. A range is fine.

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What is your earliest possible start date?

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Thank you.

Sending your application.

Your application is in and with the team. There is a confirmation in your inbox.

Sending did not work. Check your connection and try again: your answers are still here.

Want to send us a personal video of about 2 minutes?

Introduce yourself in your own words. It is optional. For a role where you are on camera, a video often says more than a CV.

Optional · last step

Introduce yourself in about 2 minutes

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Video received.

Thank you. Your video is with your application. We read every application ourselves and reach out as soon as we can if your profile fits the role.

All good.

Your application is in. We read every application ourselves and reach out as soon as we can if your profile fits. Want to send a video later? The link is in your confirmation email.

Your video is already in.

We have your video and it is with your application. Nothing else to do.