Gotya · Operations Manager

The one goal

One goal drives this role: Gotya runs smoothly every day, with zero firefighting.

With your team, you make sure collectors never notice what happens behind the scenes, even when volume doubles again.

What you'll own

Full responsibility, from day one.

👥

Leading the team

You split the work, set clear expectations and give feedback every week. When someone falls short, you raise it right away and fix it together.

🔁

The daily machine

Packs, vault, inventory, shipping, payouts and support. Every morning you know what is stuck, who picks it up and when it is done.

🔍

Keeping processes in check

Every process has an owner, an SOP and a check. You are the first to spot a deviation and step in before a collector notices.

⚙️

Making processes better

What grinds, you measure, improve and write down again. That way a process gets faster or makes fewer mistakes every week.

🤖

Automation with AI

With Claude Code or Codex you build the scripts, checks and dashboards that take manual work away. Whatever was done by hand twice gets automated the third time.

🤝

Partners and escalations

Vaults, grading, shipping and payment partners have you as their point of contact. When something goes wrong, you fix it and make sure it does not happen again.

You have

3+ years of proven operations experience at a fast-growing e-commerce, marketplace or tech company
You have led an operational team yourself and know how to hold people to a standard, also when things get tough
You have built, monitored and improved processes that held up as volume grew, and you can show how with your own numbers
Hands-on experience with Claude Code or Codex: you have built scripts, automations or tools with it yourself
You are driven, take ownership and finish what you start
Fluent written and spoken English, and you are available full-time
Bonus: you know Pokémon, One Piece or the wider TCG world

What we offer

A young team of collectors, builders and founders who live for this game. We celebrate the wins together and raise the bar every week.

🌎

Work from where you wantHome, a coffee bar or on the road: we steer on results.

💰

Market-rate salary plus bonusWith a bonus that grows with what you build.

⚡

Straight to the foundersShort lines, no management layers. What you come up with today is live this week.

📈

Front row at the growthYou sit up front at a platform in full growth and build the operation that can keep up.

Where this leads

You build out the ops team as Gotya grows: you decide which roles come next, who we hire and how the team works.